Privacy Policy

At All States Property Valuers (“we”, “our”, “us”), we respect your privacy and are dedicated to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

Information We May Collect

We may gather personal information, including but not limited to:

• Full name, phone number, and email address
• Date of birth, gender, and relationship status
• Employment history and education details
• Billing and payment details
• Information provided via contact forms, service requests, or newsletter subscriptions
• Any other personal data you choose to share voluntarily

How We Collect Your Information

Your personal information may be collected through:

• Website forms, surveys, or newsletter sign-ups
• Email, phone communications, or in-person meetings
• When you engage our property valuation services
• Web analytics tools and browser cookies

Why We Collect and Use Personal Data

We collect and use your information to:

• Deliver and enhance our valuation and advisory services
• Respond to your enquiries and provide customer support
• Send quotes, invoices, and confirmations
• Share newsletters and updates (with your consent)
• Improve website performance and user experience
• Meet legal and regulatory requirements
• Protect against fraud or unauthorised access
• Generate anonymised data for internal analysis

We do not sell your personal information to third parties.

Disclosure of Personal Information

We may share your information with:

• Internal staff, consultants, and trusted service providers
• Legal, financial, or professional advisors
• Government authorities or regulators as required by law
• Courts or legal representatives in case of disputes
• Offshore systems (e.g., cloud storage, email platforms)

If your data is stored or processed overseas, it may be subject to that country’s privacy laws. This does not constitute a breach of the Privacy Act 1988.

Data Protection and Security

We employ robust measures to safeguard your personal information, including:

• Encryption (e.g., SSL/TLS) for secure online transactions
• Firewall-protected servers and strict access controls
• Role-based access for internal staff
• Secure storage of both electronic and physical records

While we strive to maintain the highest security standards, no system can be completely immune to cyber threats. Information transmitted online is at your own risk.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

• Remember user preferences and improve site functionality
• Analyse visitor behaviour to enhance website performance
• Provide a more personalised user experience

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly without cookies.

Website Analytics

We may collect aggregated, non-identifiable information such as:

• IP address, browser type, and device details
• General location and referral sources
• Pages visited, session length, and navigation patterns

This data helps us improve site performance and usability. Personal identification is not attempted unless you voluntarily provide such information.

External Links

Our website may contain links to third-party websites or services.
We are not responsible for their content or privacy practices. Please review their respective privacy policies.

Accessing or Updating Your Information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to ensure your data is accurate and current
• Request deletion of your personal data where applicable
• Raise concerns or complaints about our data handling practices

To submit a request, please contact us using the details provided on our website. Most requests are processed free of charge unless extensive administrative effort is required.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.
The most recent version will always be available on our website. Where significant changes occur, we may notify you via email if you have subscribed to our updates.